Majestic Elegance Costa Mujeres - All Inclusive

I loved the swim up suite. I love the security the resort has. The club was awesome. The rooms was nice, comfortable and big. The drinks was great as well.

Didn't like: The food was horrible. The was no beef products for breakfast meat. The food was cold. The food was ok the last night we were there. The hot wing sauce isn't the proper sauce, its BBQ. It wasn't a good variety of food.

Great hotel with fantastic staff and facilities to enjoy your break The Adults only Club and facilities are great

My stay was excellent The resort was beautiful . The staff was polite and very helpful

One of the best resorts from food to service to the maintanneance the greenery and plants looked like. I really liked the facility in how it was kept, the restaurant options were all really well and the food was great, all around the service of the whole resort was superb. Some of the names of the staff stood out with the excellent service we received . Marcelino Jasmine waitress Aida waitress for breakfast Alberto bar at the pool Jever at coffee bar Roger manager Housekeeping in general

Didn't like: Not a whole lot that I didn’t like. But here are a couple of things that could be looked at by property Restaurants ask for a filter to be installed for the ice machines, the ice cubes did not taste filtered. Our shower had a very strong sulfur smell the whole stay for 6 days

£3,000 for a “luxury all-inclusive” experience that left us feeling like second-class guests. The resort looks impressive in photos and the grounds are attractive. Unfortunately, that is where the luxury ended for us. The reality of our stay was completely different from the image and standard we expected when booking.

Didn't like: One of the worst hotel experiences we have had, and certainly one of the most disappointing considering we paid around £3,000 for 10 nights. The resort markets itself as a luxury all-inclusive experience, but our stay felt anything but luxurious. Restaurant and bar service was consistently terrible, the bed sheets were dirty, and we had food that did not seem fresh and left us feeling unwell. At this price and supposed standard, basic cleanliness, decent food and professional service should not even be something guests have to worry about. What made the experience even worse was the membership system. After paying around £3,000 for an all-inclusive holiday, we discovered that parts of the resort and beach were effectively off limits to us because we were not members. We did not feel the extent of these restrictions was made sufficiently clear when booking. It creates an unpleasant two-tier atmosphere where some paying guests are made to feel less important than others. The worst moment was when we tried to access one of the restricted areas and were told that security would be called on us. Being spoken to like that while you are a paying guest at a supposedly luxury resort is completely unacceptable and made us feel unwelcome and embarrassed. We were also frustrated by additional charges for things we reasonably expected from an all-inclusive resort. By the end of the stay, the words “all inclusive” felt very misleading compared with the experience we actually received. For £3,000, we expected an unforgettable holiday for the right reasons. Instead, we left feeling that we had massively overpaid for poor service, questionable cleanliness, disappointing food, restrictions and an atmosphere that made non-members feel like second-class guests. A beautiful-looking resort cannot compensate for the way guests are treated.

I loved the attentiveness of the staff from arrival to time we checked out. The facility and amenities were great. The nightly entertainment was nice as well.

Didn't like: Some of the restaurants need better food quality.

Not a great experience, low quality and outdated building facility Layout

Didn't like: It was dirty even pillows,short of stuff and lifts were broken 5 days out of 8 days! If you didn’t have $ to tip the stuff you were not served as a customer and if you wanted to withdraw from the ATM machine you had to pay 20% commission. We were generous at the begining thinking we tip everyone at the beginning of our stay and we will be taken care of but that is not true so tip daily even as little as $1 works better than tip $20 at the beginning. There were so short in stuff that we had to wait for 30 min at the luv y for someone show us our room. After 9 hours flight they even didn’t bother to give us a welcome drink.

Fully entertained, but relaxed The property and staff were amazing, I loved having a butler he made sure I was taken care of my made all my reservations. I LOVED that they are premium liquor options, that's not typically with all inclusives.

Didn't like: It was not a issues for me since I had no plans on leaving the property, but It is far from night life or outside dining.

Almost perfect Very clean. Staff were friendly and very professional. Great food and drinks. Beaches were pristine and comfortable - no seaweed and perfect sand. The excursion to Chichen Itza was fabulous. It was perfect except the excursion to Isla Mujeres.

Didn't like: The excursion to Isla Mujeres (made through you) was horrible. I was not aware that snorkeling was so limited. The first spot was not an option because I am over the age of 60. The second spot was very congested and did not appear to be safe with the number of boats in the space. I thought I could snorkel off the beach but they did not provide any services on the beach. In fact, the excursion dropped you off at a public overcrowded beach and left. There was very limited space to swim and no snorkeling options. It was busy with many little shops and locals constantly trying to sell you items. No one from the excursion company was there if there were any problems. For an upscale resort, I expected that you contracted with excursion companies that provided safe and matching high quality care. Very disappointed and a wasted day. I just waited for them to return and take me back to the resort.

Overall, I’d give Majestic Mirage Costa Mujeres a 5/10. The resort itself was nice, but the views were disappointing The food was great we’ve stayed at many resorts and this one one of best food options. The buffet was good and we really enjoyed the hibachi (reservations required) and the steakhouse.

Didn't like: * Location/views: When you walked in, there wasn’t much of a view because a high-rise/building blocks the resort view. * Check-in: Took 15–20 minutes and felt unnecessarily long. * Restaurant dress code: The steakhouse was very picky about shoes. * Alcohol served to your 14-year-old: You repeatedly confirmed that her strawberry daiquiri should be virgin, but she was still served alcohol. * Food allergy safety: You disclosed nut and shellfish allergies throughout the stay, starting at check-in, but the handling was concerning. * Coffee shop labeling: A brownie was labeled gluten-free but did not indicate that it contained nuts. Your daughter with a nut allergy almost grabbed it, and when you questioned staff, they didn’t seem to know it contained nuts either. * Kids/family-side views: You weren’t impressed with the views/overall setup on the kids’ side. * Distance: The resort was about an hour from the airport. * GoMajestic transportation: Their transportation required you to leave about four hours before your flight, which you felt was excessive and unnecessarily cut into your remaining vacation time.