Krystal Urban Cancun & Beach Club
Avenida Sayil SM4A, Lote 7, Cancún
Choose your room
- Standard King Room Beach Club Access · Sleeps up to 2 · 1 Queen bed
- Standard Room w/ Two Double Beds + Beach club access · Sleeps up to 4 · 2 Double bed
- Altitude Room Beach Club Access · Sleeps up to 2 · 2 Double bed, 1 Queen bed
- Standard Double Room Beach Club Access · Sleeps up to 4 · 2 Double bed
- Standard Room Beach Club Access · Sleeps up to 2 · 1 Extra-large double bed (Super-king size)
Checking availability…
About
Convenient Location in Downtown Cancun Located in the vibrant Malecon area, Krystal Urban Cancun & Beach Club offers a prime location surrounded by top restaurants and businesses. Refreshing Outdoor Pool and Modern Guestrooms Guests can relax and unwind in the refreshing outdoor pool or enjoy the modern amenities in the stylish guestrooms, including free wireless internet and a spacious work desk. Spectacular City Views and Future Spa & Gym Services Experience breathtaking views of the city and lush gardens from the hotel. Stay tuned for the upcoming spa and gym services to enhance your stay even further. Book your stay at Krystal Urban Cancun & Beach Club now for a memorable and convenient experience in Cancun!
Amenities
Good to know
Check-in after 3:00 PM · Check-out before 12:00 PM
No pets · Children welcome · Parking: paid
The property has the Stay Safe & Clean Sanitary CertificationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.In the event of an early departure, the property will charge you the full amount for your stay.A deposit may be required at the property.Location
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Avenida Sayil SM4A, Lote 7, Cancún
Reviews
Review highlights
- Service8.0/10
- Often praised for friendly and attentive staff, but there are notable negative incidents (front desk conflict, uneven restaurant service) that lower the score slightly.
- Location9.3/10
- Consistently and strongly praised across reviews for being very well located, close to attractions and convenient for guests.
- Room Quality8.0/10
- Rooms described as spacious with excellent views and comfortable overall, but issues reported include firm beds (subjective), water supply problems and noise in some rooms.
- Amenities7.6/10
- Good pool and pleasant areas, but several amenity shortcomings: weak shower pressure, no fridge/frigobar in some rooms, limited gym equipment and occasional lack of transport services.
- Value for Money8.5/10
- Generally seen as a good option given the location and room quality, though extra costs (e.g., expensive breakfast, paid cutlery incident) and some missing in-room amenities reduce perceived value for some guests.
- Food and Beverage7.2/10
- Mixed to negative sentiment: several guests reported limited, overpriced or cold buffet options and uneven restaurant service, though not all guests complained.
Summary written by Anywayr from 2,800 guest reviews.
KRISHNAOctober 2026 · Family with children
Perfectly fine Everything customer service
OrOctober 2026 · Couple
Great value for money. Super helpful staff. The staff at the front desk were incredibly helpful. They went above and beyond to help us call the airline to change our flight. Room was spacious and had a great view.
Didn't like: The water pressure in the shower was pretty weak.
SandraSeptember 2026 · Solo traveller
I totally enjoyed my stay at the hotel. The staffs were super respectful and helpful too. i love the food. I'm a picky eater its always difficult to see what i like but the food in the hotel was really great . The location was perfect for getting around and oh the view from my room balcony was breath taken.
Didn't like: loved everything
HabeebSeptember 2026 · Solo traveller
Good Value for Money The location is good, the breakfast is great, and the staff are very friendly
Didn't like: The facility is old, and my bathroom shower was trickling.
RasouliSeptember 2026 · Solo traveller
located in city centre, large size room, good views/sunlight, good construction
VargasSeptember 2026 · Couple
Great value Cleanliness, location and breakfast buffet
Didn't like: The 2nd day of our stay, there was a blackout at the hotel at 10am and we could not go back to our room in the 11th floor until 4pm
JoseAugust 2026 · Solo traveller
Caution !! Very bad !!! Nothing!! Please have caution on these hotel , really bad experience!! Very old , no a/c on rooms even they told me they have ac !! Bathroom leak really bad it was like a pool inside the room !! No customer service !! No manager
Didn't like: Nothing!! Please have caution on these hotel , really bad experience!! Very old , no a/c on rooms even they told me they have ac !! Bathroom leak really bad it was like a pool inside the room !! No customer service !! No manager
Mildred LAugust 2026 · Solo traveller
Fancy, clean, location, service, big room, the view.
Didn't like: All was good.
Daniela BarriosAugust 2026 · Solo traveller
Honest Review of my Stay. I really enjoyed my stay at Krystal Urban Cancun & Beach Club. The room was spacious, cozy, and exceptionally clean. Housekeeping did a great job every day, changing the bed linens and towels and keeping everything spotless. The location was perfect, right in the center and close to everything. Hotels, shopping centers, and the beach club were just a few minutes away, and it was also very convenient that many excursions departed directly from the hotel. The staff was incredibly friendly and professional. The facilities were also very nice, especially the large and clean swimming pool. Overall, I had a wonderful stay and I hope to come back soon!
Didn't like: Honestly, I didn't experience any problems during my stay. Everything went smoothly, and I was very satisfied with my experience.
MahetaAugust 2026 · Family with children
Good Value Staff was very cooperative.
Didn't like: The only thing I would like to say that it takes too much time at the reception counter during check-in process as sometimes people are tired due to long drive to reach at the hotel.