The Westin Cancun Resort & Spa

8.2/10Good · 4,151 reviews

Boulevard Kukulcan KM 20, Cancún

The Westin Cancun Resort & Spa, photo 1
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Choose your room

  • One-Bedroom Master King Suite with Ocean View · Sleeps up to 2 · 1 Extra-large double bed (Super-king size)
  • One-Bedroom Ambassador King Suite with Ocean View · Sleeps up to 2 · 1 Extra-large double bed (Super-king size)
  • Two-Bedroom Villa Suite with Balcony and Lagoon View · Sleeps up to 6 · 1 Extra-large double bed (Super-king size), 1 Sofa bed, 1 Extra-large double bed (Super-king size)
  • One-Bedroom Junior King Suite with Lagoon View · Sleeps up to 2 · 1 Extra-large double bed (Super-king size)
  • Deluxe King Room with Balcony and Lagoon View · Sleeps up to 2 · 1 Extra-large double bed (Super-king size)
  • King Studio with Ocean View and Balcony · Sleeps up to 2 · 1 Extra-large double bed (Super-king size), 1 Sofa bed

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About

Luxury Resort with Private Beaches: Located at the serene end of Cancun's Hotel Zone, The Westin offers exclusive white-sand beaches overlooking the Caribbean Sea and Nichupte Lagoon. Elegant Guestrooms and Dining: Indulge in modern decor and a welcoming ambiance in the bright guestrooms. Explore a diverse culinary journey at the specialty restaurants, featuring everything from authentic Mexican dishes to fresh seafood, all while enjoying stunning sea views. Premium Amenities and Activities: Unwind on the private beach, take a dip in one of the 4 outdoor pools, or treat yourself at the Heavenly Spa. With an array of leisure activities like surfing, tennis, and golf, The Westin ensures a memorable Cancun escape. Book now for an unforgettable experience at The Westin and create lasting memories in Cancun.

Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Safety deposit box
Bar
Tour desk
Golf course
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Tennis court
Hot tub/Jacuzzi
Sauna
Dry cleaning
Breakfast in the room
Diving
Massage services
Packed lunches
Snorkelling
Spa/wellness center
Barber/beauty shop
Table tennis
Currency exchange
Babysitting/child services
Solarium
Non-smoking throughout
Private parking
Outdoor pool
Sun terrace
Daily housekeeping
Accessible parking
Beachfront
Minimarket on site
Concierge service
Special diet menus - on request
Kid meals
Snack bar
ATM/cash machine on site
Pool with view
Water sport facilities on site
Private beach area
Pool bar
Kids' club
Sun loungers or beach chairs
Spa/wellness center services
Steam room
Beauty Services
Tennis equipment
Fitness classes
Beach
Cashless payment available
24-hour security

Good to know

Check-in after 4:00 PM · Check-out before 10:00 AM

No pets · Children welcome · Parking: free

Westin Vacation Club

Starting April 1, 2021, a tourist tax of 224.00 MXN pesos (approximately USD 11.00) will apply to all foreign visitors over 15 years old. Please visit: https://www.visitax.gob.mx//sitio/ to pay this required tax prior to your arrival.All breakfast packages include 2 adults. Additional breakfast can be purchased on site.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.A deposit may be required at the property.

Location

Map showing The Westin Cancun Resort & Spa

Boulevard Kukulcan KM 20, Cancún

Reviews

8.2/10Good4,151 reviews

Review highlights

Good locationFriendly serviceClean beachHigh restaurant pricesIssues with room qualityCleanliness concerns
Cleanliness7.8/10
Some reviews highlight issues like insufficient room cleaning and a cockroach sighting.
Service9.3/10
Multiple reviews praised the staff's helpfulness and positive interactions during the stay.
Location9.3/10
Reviews consistently mention the excellent location close to attractions and the beach.
Room Quality7.2/10
Complaints about dated rooms, discomfort, and specific issues such as ventilation and broken lamps.
Amenities8.3/10
Good amenities like pools and beach access, but some areas under renovation were noted.
Value for Money7.7/10
Issues with high restaurant prices and quality of food negatively impacted perceived value.
Food and Beverage7.3/10
Complaints about restaurant quality and breakfast options were significant.

Summary written by Anywayr from 4,151 guest reviews.

AlanisOctober 2026 · Solo traveller

10.0/10

Lovely hotel Nice hotel the staff was really nice and my daughter love the stuff for practice surf I don’t remember the name but was really nice

margaritaOctober 2026 · Extended group

9.0/10

amazed at the service especially, Amalia of housekeeping & Fernando of Front desk & Martin of Bell Service

Didn't like: 1) bed too high even for tall person, more so for senior. Beds very comfy BUT

KhandanyanOctober 2026 · Solo traveller

10.0/10

Breakfast, pool, room

KıvançSeptember 2026 · Solo traveller

10.0/10

Extremely clean; the staff are friendly and helpful. The view is extraordinary—I opted for the lagoon view. The pool is very shallow but enjoyable.

Didn't like: The prices of products in the hotel shop are above an acceptable level; it makes the hotel appear opportunistic

EmilyAugust 2026 · Solo traveller

10.0/10

Beautiful facility and friendly staff. I got a massage while I was there and it was amazing. I met a friend at the pool during my stay and we both got a massage and Lilliana & Maria were friendly and great at their job. We did the outdoor massages on the beach and it was so relaxing and the massage felt incredible! The actual spa was so nice also - definitely recommend taking advantage of that.

Didn't like: The phones in the room were a little confusing. I also didn’t like the early morning call to see the concierge.

MayraAugust 2026 · Couple

9.0/10

Service, quietness, cleanliness

V7275GQdavidwAugust 2026 · Couples · Tripadvisor

10.0/10

Great Hotel Such a great hotel. Great staff, food, cocktails, Waiters. All around. Studio room with kitchen was great, fresh and up to date. Close to airport. Lots of pools and beach to choose from. Only downside was the timeshare push. Oh well.

Felipe IgnacioAugust 2026 · Family with children

9.0/10

I have a very great stay, very kind staff!! The beach front

Didn't like: The spa

NishaAugust 2026 · Family with children

8.0/10

Lovely beachfront and pool, good breakfast and friendly staff. Near to airport and lovely pool and beach. Beds are comfortable. Lighting in rooms oddly dark. Bathrooms slightly rustic but with good shower. Good breakfast and really friendly staff.

Didn't like: Everything was fine. Bathrooms could do with an update. Just be warned to pre-arrange taxi Cancun airport. The taxi stand charged about £120 for 20 minute drive!

Rebecca BeatriceAugust 2026 · Family with children

8.0/10

The breakfast buffet is wonderful !

Didn't like: The beach is not cleaned out like in other resorts and they have tourism staff everywhere all pricing is in USD and I want to see the Mexican pricing. The pools are very shallow and they did not have the wave rider set up which would have been nice since we didn’t have much access to the beach

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