Cyan Cancun Resort & Spa

7.1/10Good · 3,729 reviews

Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancún

Cyan Cancun Resort & Spa, photo 1
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Choose your room

  • Deluxe Room, Sea View · Sleeps up to 2 · 1 King bed
  • Deluxe Quadruple Room, Sea View · Sleeps up to 4 · 2 Queen Bed
  • Superior Suite, Balcony, Sea View · Sleeps up to 2 · 1 King bed
  • Superior Suite, Sea View · Sleeps up to 2 · 1 King bed
  • Studio Suite · Sleeps up to 2 · 1 King bed
  • Quadruple Room with Sea View · Sleeps up to 4 · 2 Double bed

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About

Luxurious Beachfront Property Located just a minute's walk from the beach, Cyan Cancun Resort & Spa is a tropical paradise offering an array of amenities for a perfect getaway. Exquisite Outdoor Facilities Enjoy the outdoor swimming pool, private beach area, and a relaxing hot tub for ultimate rejuvenation during your stay. Convenient and Comfortable Accommodations The air-conditioned rooms are well-equipped with modern essentials, ensuring a comfortable stay with a touch of luxury. Experience the beauty of Cancún with Cyan Cancun Resort & Spa. Book now for an unforgettable vacation by the beach.

Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Terrace
Bar
Hot tub/Jacuzzi
Spa/wellness center
Private parking
Outdoor pool
Beachfront
Private beach area
Beach

Good to know

Check-in after 3:00 PM · Check-out before 12:00 PM

No pets · Children welcome · Parking: free

In the event of an early departure, the property will charge you the full amount for your stay.A deposit may be required at the property.

Location

Map showing Cyan Cancun Resort & Spa

Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancún

Reviews

7.1/10Good3,729 reviewsCleanliness 6.3

Review highlights

Convenient locationGood food qualityCleanliness issuesPoor maintenance
Cleanliness6.3/10
Many reviews mention cleanliness issues, including dirty rooms and bathrooms with maintenance problems.
Service7.3/10
Some reviews praised the receptionists, but others noted unkind staff.
Location7.8/10
The hotel is well-located, close to the beach and airport, with positive comments regarding its convenience.
Room Quality6.8/10
Rooms were generally clean and spacious but had significant issues with maintenance, such as cold showers and drafty windows.
Amenities6.3/10
Several concerns about broken or poorly maintained facilities, including pool and beach chairs.
Value for Money7.3/10
Some reviews feel that the pricing was reasonable given the location, but there were concerns about the quality received.
Food and Beverage7.8/10
Reviews highlighted good food quality, particularly in meals like Fettuccini and hamburgers.

Summary written by Anywayr from 3,729 guest reviews.

TakundaOctober 2026 · Couple

7.0/10

The views were wonderful

Didn't like: the toilet

RadovanOctober 2026 · Couple

10.0/10

Super nice budget friendly hotel at good location Nice, big and clean room with good wifi, tv and balcony. Amazing view on the swimmingpool and the sea! Oxxo shop across the street, two mins walking.

Didn't like: All I liked.

RenatoOctober 2026 · Solo traveller

4.0/10

the stuff was very kind and gentle especially Sofia who took care of us during the staying , the position is great, right on the ocean.

Didn't like: The Hotel is very old and in the bad shape and dirty We found cigarette butts on the balcony and rust in the refrigerator; the sofas were very dirty, and the A/C wasn't working properly. In the evening, water started dripping onto the balcony—likely condensation from an air conditioner.

LeahOctober 2026 · Solo traveller

1.0/10

The location is on the beach and beautiful.

Didn't like: The rooms are absolutely disgusting, dirty and it smells like mold. The air-conditioned didn't work and the temperature was miserable! The shower didn't drain well, the room didn't lock properly. I asked for an extra towel as we checked in for two and there was only one towel and was told by the front desk that her coworker left and she doesn't have access.

CheskySeptember 2026 · Couple

10.0/10

It's very under priced according to what you get!

KláraSeptember 2026 · Solo traveller

7.0/10

It was mostly ok The pool

Didn't like: the rooms felt not very well kept and they were very humid (we were in other hotels in the area where this wasn’t such a big issue)

SherrieAugust 2026 · Solo traveller

4.0/10

Be careful The location, the pool and beach views

Didn't like: The fact that it was moldy in behind the headboard and on the plastic curtains. The also charged me for a moldy pillow and pillow case. I felt targeted and bothered during the trip.

JenniferAugust 2026 · Couple

1.0/10

Everything it’s bad ! Dirty I believe it is important that this hotel not be listed on any platform, as it is not equipped to receive guests!

Didn't like: The facilities are extremely run-down and old, with absolutely no maintenance; the room’s lamps were dirty, the door locks were falling apart, the shower lacked a door, and the furniture was yellowed and filthy. I don’t understand how they can still be open to the public—everything about it is terrible.

Giessen SasheenAugust 2026 · Family with children

4.0/10

La hubicacion es buena, el sitio necesita mantenimiento y remodelacion pero esta aceptable en relacion precio calidad.

Didn't like: Los trabajadores de gastronomic son atentos amable y con buen servicio, pero el front desk es una total odisea, la muchacha se llama Alondra y dice ser la manager del sitio, muy grosera y falta de respeto. No les recomiendo el hotel.

DeontayAugust 2026 · Couple

1.0/10

I was hot & irritated the whole time! Nothing absolutely horrible

Didn't like: Everything!

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