Residence Inn by Marriott New York Manhattan/Central Park

Comfortable bed, great housekeeping, friendly front desk staff. Location phenomenal, the shuttle to the airport was grea The property was clean, well managed and beautiful.

Didn't like: I didn’t enjoy the policing of the breakfast lounge, or being followed to present my room key. As a Black person, being asked to show proof is belonging in a space, that was filled predominantly with white people, and being asked by a white individual, felt incredibly unwelcoming and uncomfortable. Plus the breakfast food sucked. It was cold and soggy and the staff was putting the breakfast away as I was trying to make my plate. Multiple days this happened and for this reason I do not feel comfortable coming back. Further we ended up just taking yogurt and fruit back to our room to eat later because the breakfast was so unreliable and honestly, inedible.

Avoid Location

Didn't like: Out dated rooms, outed facilities. Our toilet broke twice! Rooms are too small. Staff are not friendly - maybe thats just New York!! Charged us for water bottles that we didnt drink. Will not be booking here again.

Too expensive for this quality On the plus side, the breakfast was generous, along with the location and the laundry service. However, in the end: poor value for money.

Didn't like: I had to wait a very long time for my room (1.5 h). In the room, we had a wet, smelly floor/carpet due to an air conditioning malfunction. The wait for the elevators is long.

We enjoyed our stay all through. It was worth it Perfect view. perfect Location. Exceptional breakfast. Amazing cleaners,very polite.

Great location. Guest rooms and experience needs some work. The location was the best feature of the hotel, and we also appreciated having well-appointed kitchenettes in the rooms. The housekeeping staff was efficient and did a very good job. The breakfast buffet was good, though not exceptional, with more emphasis on variety and quantity than on overall quality. The gym was also better outfitted than most hotels.

Didn't like: The lobby area is a madhouse at times, with far too many people waiting around with inadequate seating and luggage clogging the space. They really need to redesign that area and the process of checking in/checking out. I know NYC rooms are small, but these were particularly small with tiny closets. This made it hard to navigate for my elderly aunts, both of whom have walkers, so if you have two people in a room, request in advance the largest layout and/or a handicap accessible room. Our rooms were near the elevator shafts, so the sound of the elevators going up and down--particularly at night and early morning hours--was disturbing.

The location

My experience at Courtyard by Marriott New York Manhattan/Central Park was an absolute nightmare. Getting to the room on Level 30 required using elevators where 3 out of 4 were completely out of order, forcing guests to wait up to 30 minutes just for a lift. Once you finally get on, the elevators shake so violently it genuinely feels like you're going to die. This terrifying ride triggered a severe medical vertigo episode, making it impossible and unsafe for me to stay in the room. I returned to the front desk less than two hours after arrival (checked in at 4:06 PM, checked out at 5:47 PM) to return the keys. Front desk staff (Clerk AMT) was empathetic on-site, explicitly assured me the stay was cancelled with a 100% full refund due to the medical emergency, and handed me an official folio showing a $0.00 balance (Folio 63241). However, management (Jazmin Almodovar) completely went back on their staff’s word. When Booking.com contacted the hotel to process the refund release, management refused to confirm the waiver. Retaining over $1,200 USD for a 5-night stay where the elevators are broken, unsafe, and caused a medical emergency—and where I was in the building for under 100 minutes—is predatory. Be warned: this property does not care about guest safety, infrastructure maintenance, or basic business ethics. I have filed a formal bank chargeback for services not rendered. Avoid this hotel at all costs.

Didn't like: Guest floors can be accessed by anyone; elevator key card security feature was not working on most of the elevators. Did not make me feel safe. Lobby was chaotic with mismatched furniture.

Very pleasant. Room was pleasant, location very good.

Didn't like: There was no toilet brush in the bathroom.

The hotel location was excellent, close to Times Square.

Didn't like: here was mold in the bathroom. Although our room was on the 28th floor, the street noise was extremely loud, making it difficult to fall asleep. The sound insulation between the room and the hallway was also very poor. Whenever people were walking or talking in the corridor, it felt as though they were inside our room. The lack of soundproofing significantly affected our comfort and sleep quality.