Hyatt Regency Chicago

Sleepless Chicago The breakfast was incredible and the staff attentive. The room was clean and spacious. It is a big hotel but we didn't feel unattended in any moment. Tge location is also pretty good and within walking distance to the Bean and other touristic places.

Didn't like: It was imposible to sleep at night because of the nonstop noise from the hallway and other rooms. We were in the 23rd floor so the noise didn't come from outside the hotel. The insulation was pretty bad.

The city view was nice but would choose another hotel in the same area, the price didn’t fit the hotel to me Close proximity to most of our plans

Didn't like: The drain in the shower was drained slow which was frustrating

Would recommend this prope to others and if we get back to Chicago , would stay here again. Location. We walked almost everywhere we visited during our stay. Room was on the 18th floor and quiet, great view of the city.

Didn't like: The $25/day room credit could only be used for such a short time frame each day.

Didn't like: Elevators were slow or not all operating

So many better options The location is convenient to shopping and downtown sites. The room was comfortable enough and the view was good.

Didn't like: The hotel is hectic not at all relaxing. At check in I felt like I was checking into boot camp and not a hotel with instructions being barked at me. Its a huge hotel but no spa, no hot tubs, no pool, etc. The staff seemed too busy to offer much customer service. At one point I was harassed and threatened by another guest. There is too much chaos to provide even basic security. I would not recommend.

Nice hotel great location with lots of good amenities and friendly staff

Didn't like: All was goos

Didn't like: I didn’t like the breakfast buffet

I would not stay here again. I dont want to pay for unproffesionalism. The location was great, very centered and accessible.

Didn't like: I couldn't wait for this survey to come soon enough. The hotel is very nice at a nice location. What I didn't appreciate was the STAFF. You should invest in customer service classes and maybe have a few incognito reviewer around the hotel specially the front desk. 1. Check in took WAY TOO LONG. I even observed this when i had to go back to the desk on my second day. And after standing there for what it seems to be an eternity, you have to carry your water to the room. Don't get me wrong, I'm grateful for the "free" water but is the last thing i want to do when i have a back pack and rolling a bag. i felt for parents who had small children who juggled the waters and the toddlers. I had to cut my trip short so i wanted to see if i could get a night refunded. The person who tended to me simply said no, didn't look into my account, didn't ask questions and simply said or come back here at 8am to see if you can talk to a manager. you can prob figure out all that's wrong with this interaction. While I waited there, Im watching another front desk employee pick at their teeth, not once, but twice!! wow, i couldn't believe it. Oh and don't let me forget about the person who tended to me the first night, super rude. When i asked regarding why they needed a credit card she tapped her finger on the desk at the very small sign that's glued to the desk explaining the $100 dollar charge per night and whatever other charges and holds. Again unprofessional. What if I needed my glasses to see, or English is a second language, or you just miss it? Like does it cost so much to verbally reply to my question? Then, I opted for my room to be clean daily, why are the attendants yelling and knocking on doors at 7:30am? I think you should invest on small door hangers that say "do not disturb" or better,eleckey locks, the ones that alert the staff when you leave the room.

Our day was pleasant and close to magnificent mile, and the staff was very friendly The location and size of the property and the food and drink options.

It was good until I was double charged I was fortunate to have a great view of the lake, my room was perfect

Didn't like: The property itself was fine. The system of having to “pay double” for my room was a huge let down. I thought me booking a room a month prior would save me money. Sadly I was charged extra without the deposit money included which I honestly don’t think I’ll ever see. I’m sure you all would agree upon yourselves that it’s a “I’m broke problem” but not being able to know that sort of ruined my trip. But amazing property. I think it’s best if I just venture other hotels with more transparency.