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Hilton Chicago

8.0/10Good · 2,302 reviews

720 South Michigan Avenue, Chicago

Hilton Chicago, photo 1
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About

Luxurious Accommodations with Stunning Views Unmatched Amenities for Ultimate Relaxation The hotel offers an indoor pool, hot tub, and a seasonal sundeck for guests to unwind and enjoy. Additionally, there's a modern fitness center and a business center to cater to all guest needs. Delicious Dining Options for Every Palate Guests can indulge in local cuisine and craft beers at 720 South Bar & Grill, enjoy live entertainment at Kitty O’Sheas Irish pub, or grab a quick bite at Herb N' Kitchen. Room service is also available for added convenience. Experience the best of Chicago at Hilton Chicago, where luxury meets convenience. Book your stay now for an unforgettable experience at the heart of the city.

Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Safety deposit box
Bar
Fax/photocopying
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Car hire
Sauna
Dry cleaning
Currency exchange
Non-smoking throughout
Sun terrace
Daily housekeeping
Accessible parking
Parking garage
Concierge service
Special diet menus - on request
Wheelchair accessible
Kid meals
Snack bar
ATM/cash machine on site
Toilet with grab rails
Outdoor furniture
Sun loungers or beach chairs
Picnic area
Wine/champagne
Coffee Shop on site
Fruits
Fitness/spa locker rooms
Personal trainer
Cashless payment available
24-hour security
Walking tours
Key card access

Good to know

Check-in after 3:00 PM · Check-out before 11:00 AM

No pets · Children welcome · Parking: paid

Hilton Hotels & Resorts

Please note reservations made through this website will not earn guests Hilton points.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.A deposit may be required at the property.

Location

Map showing Hilton Chicago

720 South Michigan Avenue, Chicago

Reviews

8.0/10Good2,302 reviewsCleanliness 6.4

Review highlights

Friendly staffGreat locationBeautiful hotelCleanliness issuesReservation problemsDisappointing amenities
Cleanliness6.4/10
Some guests reported cleanliness issues, including mildew smell and uncleaned rooms.
Service9.4/10
Generally positive comments about staff being helpful and resolving issues.
Location9.4/10
Many guests appreciated the great location of the hotel.
Room Quality7.3/10
Mixed reviews on room quality, with some guests mentioning dated decor and issues with room view.
Amenities7.9/10
Amenities were appreciated, but some guests noted a lack of certain items like microwaves.
Value for Money7.8/10
Some guests felt the price did not match the quality of their experience.
Food and Beverage7.4/10
Breakfast buffet received mixed reviews, with some disappointment noted.

Summary written by Anywayr from 2,302 guest reviews.

ShaniaSeptember 2026 · Couple

8.0/10

Short but enjoyable I didn’t get the chance to get the full experience

JessicaSeptember 2026 · Extended group

10.0/10

Beautiful hotel, comfy setting, clean! Staff was kind, rooms were clean & comfy

PhilipSeptember 2026 · Family with children

10.0/10

Very spacious rooms.

OctaviusSeptember 2026 · Couple

9.0/10

My overall experience was good. Maybe im cheap but to charge 72.00/night for parking is outrageous. The Breakfast was good. I liked the game area and the kitty o shea's resturant. The hotel staff was amazing. Thought it was a little bit pricey for the quality of the room based off my overall experiences with staying in hotels

JackSeptember 2026 · Couple

6.0/10

People were lovely, hotel needs updating otherwise it’s a lovely place in a great location.

Didn't like: Beds and bathrooms, lighting for sure, very dark.

SeversonSeptember 2026 · Solo traveller

4.0/10

Location good

Didn't like: They don't have the lake view room that I booked and lost Money.

AngelaSeptember 2026 · Couple

8.0/10

Location

Didn't like: I paid for lake view and was not available when We got there . So got a room in a corner with a view to building next door and a sliver of lake view. Then, without notice our room did not get serviced . No towels to shower with … it was just a mess. At the end of the stay we were given 50.00 credit for the lack of service.

JeanetteSeptember 2026 · Couple

4.0/10

Over priced and over rated. The hotel is beautiful. The rooms we were allocated were terrible. We paid $500 for one night and was so disappointed. The last time I stayed was in 2012 and thought the same then the rooms were horrible. I could of stayed in a comfort Inn or holiday Inn and the rooms would be the same. We will not be staying again.

Didn't like: Rooms. Over rated . parking you had to pay for. Wifi didn't work unless you were an honored guest.

JessicaSeptember 2026 · Solo traveller

10.0/10

Friendly atmosphere, staff always ready to help and answer questions

Didn't like: The cab company refused to take me to a destination and told me to take an Uber!?

EddieSeptember 2026 · Couple

3.0/10

3/10 Nice and clean

Didn't like: Didn’t get the room I wanted and no microwave And didn’t accept a hour extra for check out .