Punta Cana Princess Adults Only - All Inclusive

Punta Cana Gem staff very friendly

Didn't like: no nightclub

Good resort, very dirty beach - all in all okay Very friendly and helpful staff. Food was good and international, with many different themed restaurants. The pool area was very comfortable and beautiful.

Didn't like: The beach is horrible, very smelly and full of algea. Not the hotels fault, but beaches in Punta Cana are not too nice, due to the atlantic ocean. The hotel is very hard to reach, due to bumpy roads and undeveloped land.

Horrible stay The swim up bar only when Nelson or Frank was working.

Didn't like: We had 3 different rooms. The first 2 were on the 3rd floor. Both acs did not work and it was 29 and 28.5 Celsius in both rooms which is 83-85 Fahrenheit. I requested a first floor room and the ac worked better it was 24.5 Celsius or 76 Fahrenheit. Every couple weeks spoke to had issues with their rooms not having ac. When we showered in our 3rd room it ended up flooding the entire room because the shower drain wasn’t working. It took us going to the front desk 5 times, and calling once in the span of 26-27 hours before they came and fixed the drain, which is ridiculous. This was our honey moon and the resort definitely ruined it a bit.

For a 3 day stay, this resort did its job and I was able to enjoy myself The front desk employee Gregory gave exceptional service when it came to any requests I had or any questions. If it was not for him, I probably would not have had enjoyed my time there as much. He went above and beyond !A few of the staff at the bars as well were extremely friendly . I did like how we had access to go to the other parts of the resort and enjoy food at the other restaurants , along with the other pools and beach. With this being a solo trip, I did like that I felt safe at the resort as well.

Didn't like: I did not like how far it was to get a towel if you were at the pool. To have to walk all the way to the beach for a towel was kind of annoying. On my first full day there, there were no more towels and I went to the towel booth about 3 times within a 3 hour span. The walk there was already too much but to have to keep walking there and there be no towels each time was not good. The next few days I will say there were no issues with the towels. I also did not like that with breakfast we didn't really have much options for the meat such as bacon. Im not a fan of hot dogs, or salami which was all that was offered for breakfast as a meat.

I won’t go there again I got food poisoning

Didn't like: Some of the staff weren’t very nice

Dated tired and unremarkable. From the start of our arrival there were problems, no arrival drinks, not even offered a water. Reception staff very robotic no personality going through a script. We were given a room someone else clearly occupied by the cases and person we seen when entering the room. After a second and third attempt we were finally given a better room although the room had an awful smell from the rotting sargaso on the beach. (Which took a whole week to clear) The air-conditioning in the room is poor and centrally controlled ours only got to 26°,27° Room was clean but accessories are dated and broken down. Food in the restaurants is varied and edible but not tasty or morish. The snack bar, bar nostrum at beach has lots of flies and some staff were asking guest for money, not tips just asking for money. Some staff Maria , Felix in particular are hard working and run rings around others. These mentioned people work with purposes and clearly enjoy their job. Smiles and very pleasant with all your guests. Others staff members are rude don't speak are intimidating and clearly only there for money. The entertainment teams daily activities are repetitive and boring. Aqua gym and volleyball every day... We found the sister hotel next door more modern and inviting, their entertainment in the theatre is better too. Although staff and food still unimpressive. We had a massaman curry in the Asian restaurant which was more like a bland stew no flavour. Therefore we will not be returning or able to recommend this hotel to anyone.

RUN!! DO NOT STAY HERE! Where do I start?? There were soo many issues I will have to put everything in point form. 6 of us went to Punta Cana princess adults only and 5 of us got sick. 3 of which ended up in the hospital with diarrhea, vomiting and nausea. Each couple in the group changed rooms 2 to 4 times and all of them had issues. When we spoke to random guests on the property everyone was experiencing something similar to us. Here is the list: - no a/c - rooms dirty - sink handles had mold/rust - same with shower handle - the beach was full of seaweed so we couldn't swim - shower wouldn't drain - there was a leak in the ceiling - cleaners did not clean the room properly while we were there. They didnt mop, sweep, remove used cups/plates nor make the bed We spoke to front desk who kept "sending maintenance" who never showed up all 5 days. They sent us to guest service who just wanted us to change rooms again and again. The manager offered only 2 of us to move over to the sister property which wouldn't be fair. Calling sell off vacations didn't help, calling Sunwing didn't help, nexus said they aren't involved. This was my sister's 25th birthday trip and it is memorable for the wrong reasons. After contacting sunwing and the property all they offered me was a possible upgrade to my next stay! Who is paying my flight?? And why would I trust the property after this!? Do not stay here! (Unfortunately I had to screenshot the videos because I can't upload them)

Wouldn’t go back The location right on the beach is wonderful but there is nothing outside of the hotel apart from a couple of little gift shops on the beach. Check in was problematic after 2 attempts we finally got the room we wanted with a great view of the beach even if it was a bit smelly from the rotting seaweed on the beach. The room a free upgrade was spacious but we did have continual issues with the door keys throughout the holiday and the air conditioning isn’t great, centrally controlled by the hotel and insufficient, the staff are all clearly told to lie and will give you lots of excuses about it being fixed but the reality is it’s controlled. Food at the all inclusive is adequate but the Steakhouse is awful, the Swiss restaurant was good and the Italian ok but overall for an à la carte experience disappointing and they really need to sharpen up on service. The animation team and entertainment overall was hit and miss, and very repetitive considering we only had two weeks I think we had 4 Karoake nights, the entertainment is basically on you although you do have access to sister hotel which do grander shows but again repetitive. Service from some staff was exceptional , however staff seem miserable and some staff don’t speak at all, the animation don’t speak if your English speaking and the girls particularly are very lazy. The hotel needs a significant upgrade to modern standards , we had issues with door locks, the safe and the keys constantly and everything takes so long to sort out … We had a nice holiday but no way is this hotel 5 star, maybe a 3..wouldn’t come back sorry , hotel management need to invest and upgrade along with retraining all staff to bring it up to standard.

10+ starts resort Absolutely lovely!!! This year we’re going again! +++++ recommended !!!

I am disappointed with the condition of some of the rooms in this hotel. I will not return. Most of the staff were friendly.

Didn't like: The rooms are horrible and outdated. Room 5004 was extremely damp and had a musty, moldy smell. The sheets and bed were damp. My clothing smell musty. I'm extremely disappointed.