Hard Rock Hotel & Casino Punta Cana - All Inclusive

Great place to relax and enjoy the Caribbean. The food offered at the 8-9 restaurants was very good. Different pools for different ages and expectations. The 'adults' pool was reserved from the 'family&kids' pool where we stayed.

Didn't like: Easier and Cheaper transport to the city for shopping.

Didn't like: The checkout experience was very frustrating. I had a 1000 credit with my reservation. While I checked in the girl told me that I could use it at the spa etc. when I checked out the man argued with me and said that I couldn’t use it and then charged me twice. I need someone to call me and rectify

cleanliness and no long wait for restaurants

Little spend. Staff was very awesome.

Didn't like: Edge of pool need maintenance because they have green residue. One night in the trolley was raining outside and Im got wet because the trolley not having covered.

Cuando llegamos a la propiedad y tratamos de hacer el check in, nos dijeron que nesecitaban mi pasaporte yo solo tenia m Solo las picinas y la comida, luego todo lo dejas fuera horrible

Didn't like: Cuando llegamos a la propiedad y tratamos de hacer el check in, nos dijeron que nesecitaban mi pasaporte yo solo tenia mi photoID ( licencia de conducir) cuando hice la reservación solo me informaron que se nesecitaban un photoID y una targeta de credito no mi pasaporte oh documento de la RepublicaDominicana. La manager del frond desk su actitud fue super desagradable. Nunca trato de ayudar.

Good stay. Nice beach. Spacy room and many dinner options.

Didn't like: The selling of future stay package by the staff

An impressive-looking resort that unfortunately delivers a disappointing experience for the price. The resort looks impressive at first, with a large property, many facilities, and a good variety of breakfast options.

Didn't like: The hotel felt overcrowded and impersonal, with many areas and amenities reserved for members or available only at an extra cost. The quality of the food and drinks was well below expectations, service was inconsistent, and the water park was much smaller and less impressive than advertised. We also had a safety concern when my wife cut her finger on a children’s waterslide, and the incident was handled very casually.

Not the best Very dissapointed tbf with this hotel for the cost the childrens pool lazy spa and one resturant is under construction with no notice, if you dont speak good spanish ur a bit buggered tried to ask for a water and came out with a plate of lettece! Not all but most staff are rude , there is not much for a 2 year old 2 do as she couldnt only go in kids club a certain time because of her age , everything that was good for my 13 year old was charagble ie in the boulavard lazer quest , escape rooms, rv everthing is an extra expence when we spent 8k already ... on the plus side pools great drinks are branded and the beach is good too first and last time vistiting the hard rock dominican! mexico any day !!

Hard Rock DR! The hotel is wonderful for families. Ask for building six or seven, they are closest to all the food and indoor amenities. If you are on a budget, do the timeshare tour- 2 hours of your life you can’t get back, but we bought four excursions for five people for about $550 after the timeshare appt. If you do participate, book early! Otherwise, you’ll in line for an hour. Note: no alcohol or you may spend about $27k. Do not take the snorkel tour. Not a single piece of live coral in the area. What corporation brings boatloads of people to a reef that is so sparse? And there is no life at all in the coral here. Bleached totally white. I’m embarrassed for them. I’ll be back for the resort, tho!

A hotel that met my expectations: top-notch food, very clean, huge, and very attentive staff.