Gatlinburg Town Square
515 Historic Nature Trail, Gatlinburg
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About
Gatlinburg Town Square Resort: Your Gateway to the Great Smoky Mountains Convenient Accommodations: With three distinct options to choose from, guests can find their perfect fit at Gatlinburg Town Square Resort, Town Village, or Town Village Hotel. Amenities Galore: Enjoy the outdoor pool, hot tub, fitness centre, and free Wi-Fi. Relax in accommodations equipped with a microwave, cable TV, and even a private balcony in select apartments. Prime Location: Situated less than a mile from the Great Smoky Mountains National Park, and within walking distance to popular attractions like the Gatlinburg Convention Center and Smoky Mountain Brewery, our hotel is the ideal choice for your Tennessee getaway. Book now to experience the best of Gatlinburg at Gatlinburg Town Square Resort!
Amenities
Good to know
Check-in after 4:00 PM · Check-out before 10:00 AM
No pets · Children welcome · Parking: free
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests under the age of 21 can only check in with a parent or official guardian.Please note guest check-in is possible 24 hours, 7 days a week.A damage deposit of USD 250 is required on arrival and must be made via credit card. Your deposit will be refunded in full to the credit card on file following inspection of the property.Please note that the hotel has several locations. You can check-in at the address stated in the booking confirmation.Gatlinburg Town Village elevator is down indefinitely.Swimming pool: Closed from Mon, Apr 27, 2026 until Sun, Jan 10, 2027Swimming pool: Closed from Mon, May 18, 2026 until Sun, Jan 10, 2027A deposit may be required at the property.Location
515 Historic Nature Trail, Gatlinburg
Reviews
Review highlights
- Cleanliness6.8/10
- Several guests reported issues with cleanliness, including a filthy trash can and room not being properly cleaned.
- Service7.8/10
- Mixed reviews on service quality; some appreciated staff's fast response while others felt staff was rude.
- Location9.3/10
- Numerous reviews highlighted the excellent location being walking distance to many attractions.
- Room Quality7.3/10
- Concerns raised about rooms not being ready and issues with the amenities in the rooms.
- Amenities8.3/10
- Amenities such as the indoor pool and games were appreciated, though some noted maintenance issues.
- Value for Money7.8/10
- Some felt the fees and initial conditions did not justify the value, but location and amenities offered some compensation.
Summary written by Anywayr from 3,044 guest reviews.
shebSeptember 2026 · Couple
It was good there great location housekeeping didn’t do a great job Location
Didn't like: Pool closed and we were not notified
SeanSeptember 2026 · Couple
Location and price
DonaldSeptember 2026 · Extended group
This place stinks None
Didn't like: Everything
HaleySeptember 2026 · Family with children
We loved everything about it. How nice and how close it was to everything How nice the place was
Didn't like: The outside pool wasn’t working and the inside pool was FREEZING
StephenSeptember 2026 · Solo traveller
The staff has to be the most accommodating and friendly staff.
HarterSeptember 2026 · Solo traveller
How close it was to all the shopping locations and food!
Didn't like: That our room was kinda dirty, There were cob webs and some trash left from the people who stayed before us that was not picked up The cable companywas working on this for 2 days and could not use the internet.They also told us to come for an invitation to get some money back, but when we showed up the person in the office did not relay info correct and it was not true because we needed a credit card and the info was not given to us correctly. Their ourside pool was being fixed and we did not know that until we arrived, They should have let people know this on the site, But the indoor was was working.But the value of the place and location was great! We enjoyed out vacation.
RebeccaSeptember 2026 · Extended group
I will not be back Location was 1/2 mile from the strip
Didn't like: Unclean, musty room. Dirty carpet
DailynnSeptember 2026 · Family with children
The location , Staff was very nice and welcoming
Didn't like: Parking was terrible. Our room had a terrible odor , I had purchased a plug in . Walls were stained . Furniture old and need to be deep cleaned . Carpet was disgusting. The fire place stays lit, which was concerning for small children . There was not like a gate to put around the fire place to keep small children away from that area .
NatharieSeptember 2026 · Couple
It was a great place for my birthday definitely coming again The water fall it everything was nearby and not far
Didn't like: The parking space is small
JulieSeptember 2026 · Couple
Very welcoming! The location was great
Didn't like: Not enough parking