Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway

Beds were fine but… Location

Didn't like: Dirty room, debris found on the floor that have not been vacuumed Caught a cockroach on the wall Dirty toilet No big towels, I had to pick them from front desk directly A/C made loud annoying buzzing sound every 10 to 2 minutes No cooked breakfast. Almost everything was just bagged products typically found at grocery stores,

Staff

Always read reviews before committing to a hotel Location

Didn't like: The hotel is tired and needs to be razed. I was lucky and only had trouble with our electronic card access to the room. We had to go to the front office and re-key the card about 50% of the time to get into the room. The staff never verified my identity in the front office, they would just re-key the card upon request to the room I wanted. However, I saw chaos all around me with other tenants. One lady had been moved three times to different rooms. Others suffered power loss or bathroom floor flooding. At the end of our vacation, we just considered ourselves lucky that most everything worked as it should. I got what I deserved by not reading the reviews. Most of what I saw around me were still happening from reviews that were given six months earlier. The hotel appears not to be motivated to fix its elevator so you might get stuck on the third or fourth floor. Honestly, I will definitely read reviews in the future and pay a little more to stay at a better hotel.

Location

Didn't like: Needs some real updating. This was our third time at this property and it has gone downhill.

It’s a place to sleep, but don’t have too high of expectations. The location was great, loved the access to the parkway and river rd. The bed was comfy but no blanket.

Didn't like: Elevator did not work, very steep ramps up to the room. Not enough lighting in the rooms, even with all of the lights on it was still very dark. The carpet was wet by the door. No blankets on the bed. TINY bathroom. They provided some towels and toiletries, but the tub drained extremely slow and the water was not hot at all. I also think the tub faucet dripped the entire time we were here. I was not expecting much for the price, but I do expect a comfortable bed and a hot shower at the very least. There were also no ice buckets, thankfully we had our own cooler. The pool was not very inviting, I didn’t see a single person in it the whole time. Breakfast was bagels, toast, cereal, muffins, fruit and yogurt. Coffee and juice. No hot breakfast. On the plus side, it is a very short walk to Crockett’s Breakfast Camp :D Overall, it was probably the worst place we have stayed at in Gatlinburg. They need some maintenance, upgrades and a good cleaning crew and it could be a lot better. Probably won’t stay here again though.

Horrible Customer Service, Wont Reply back to customers.

Didn't like: Horrible customer service. Will never book at this place again. Reserved the room.. and then about 3 days before decided I wanted an extra night.tried to extend the stay. It said there were no rooms left at that price..then offered a change of rooms. Ok.. so then I did what I thought i was supposed to and booked a different room thinking it was just changing everything. nowhere did it Say I was making a second reservation. After it was done and reserved.. I then saw I'd made a second reservation. Tried to cancel the first.. no option.. tried to cancel the second.. no option. Reached out to them . Was told I would get a response in 24 hrs. Nothing... The only response I got was an auto reply about pre arrival check in. They then tried charging my card a day before my arrival time even though I listed a pay on arrival. During all of this I reached out several times and never got a single reply back. Final message was the day I was going to check in and I told them if I didn't hear back by noon . I was taking my business elsewhere. Still no response.. and they still want to try to charge me. I ended up staying at Surestay nearby.. better deal.. better accomodations, cleaner, and better view. So I guess thanks Days Inn for helping me find a much better and economical choice for my future stays in Gatlinburg. Sure I might get banned on booking for not paying a cancellation fee to Days Inn for two separate reservations that I was tricked into making..but I honestly don't care if thats how they want to do this after me repeatedly trying to get in touch with them to fix the issue I had. I mean come on... You can't reach back out in 3 days time and just ignore me?

Didn't like: It was absolutely disgusting. Black mold on pillows. Grime in the shower. Hair in bathroom floor.

Perfect location!

Didn't like: The water in the bathroom sounded like it was constantly running.

The gentleman up front was very nice

Didn't like: It was dirty. Gross. Shower was so gross.the water in the hotel was brown. I think they were working on it but they should probably tell thd guest. The water was off for a while. Again they should have told the guest

No WiFi not even in room 201 right above the lobby Convenient

Didn't like: Says free WiFi but no rooms have WiFi