The Alts Hotel
Jl. Rajawali No. 8 Palembang, Palembang
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About
Luxurious Accommodations The Alts Hotel offers stylish rooms with flat-screen cable TVs, premium bedding, and modern interiors. Each room is equipped with a tea/coffee maker, minibar, and safe for your convenience. Relaxation and Wellness Unwind in the infinity pool, pamper yourself at the spa, or stay active at the fitness facilities. The hotel provides the perfect retreat for both relaxation and rejuvenation during your stay. Dining and Entertainment Indulge in a wide variety of local and international dishes at the 24-hour Cafe Delapan. For a more vibrant experience, head to the 10 Gastro Pub for live music, fine wines, and refreshing beverages. Experience luxury, relaxation, and culinary delights at The Alts Hotel. Book your stay now for an unforgettable experience!
Amenities
Good to know
Check-in after 2:00 PM · Check-out before 1:00 PM
No pets · Children welcome · Parking: free
Please note that the property will send guests a credit card authorization form after they book to guarantee the reservation.Please note, credit card used for reservation must be valid at time of arrival. If the credit card used during reservation is declined the reservation will be canceled.It is a mandatory show to us antigen result who stays 3 days or moreGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.A deposit may be required at the property.Location
Jl. Rajawali No. 8 Palembang, Palembang
Reviews
Review highlights
- Cleanliness5.7/10
- The room cleanliness was unacceptable with hairs on the bed and floor.
- Service10.0/10
- The staff was responsive in addressing the cleanliness issue and offered to change rooms.
- Room Quality9.2/10
- Room quality was satisfactory, but cleanliness issues were a concern.
- Food and Beverage9.9/10
- Delicious food was mentioned positively.
Summary written by Anywayr from 59 guest reviews.
TimonSeptember 2026 · Solo traveller
Didn't like: It is a good hotel, but they were unable to give me an invoice (which I would need to get a reimbursement from my company). I cannot recommend booking this hotel through Booking.com if you are on a business trip.
CarolineJune 2026 · Solo traveller
Great. I liked almost everything Value for money. Clean room efficient check in
Didn't like: Breakfast variety is limited
TendaiJune 2026 · Solo traveller
Staff is friendly.
Didn't like: A room cleaner who either stole or misplaced my bathing glove.
WilliamJune 2026 · Solo traveller
A Happy Hotelhu Staff so friendly. Excellent facilities.. A happy hotel
BabayoFebruary 2026 · Solo traveller
Money laundering
johnnyraymondFebruary 2026 · Couples · Tripadvisor
Unacceptable Experience This is my second visit to this hotel, and I recently stayed there. Room #625 was assigned to me; however, the condition was unexpectedly worrisome. Hairs on the bed, a spot on the bed linen, and, even more troubling, hairs all throughout the floor. I directly called the reception, and they told me to send someone to check, and after making a second call, the reception lady offered me to move rooms. Long after, an HK staff came while bringing a new bedsheet with the intention to change the whole sheet, which I refused, and I showed him my findings. Eventually someone brought me a new key for #723, with the expectation that the room should be double-checked before I move in. Unfortunately, the condition was the same. My question: - Did your staff actually inspect the room prior to selling it to the guest? - Was the correct cleaning procedure carried out? - How can you guarantee the cleanliness of the room if it looks like that? - Or is it normal at your hotel? Feedback: Mineral water should be placed in a visible spot for guests to easily find. During checkout, there was not even a courtesy from the hotel; I can assume this is normal. A guest raising a concern is for the hotel to pay serious attention and quickly follow up.
mursalina2014October 2025 · Solo travel · Tripadvisor
Lovely Stay. ❤️ Great experience…lovely staff and delicious food …got upgrade from Mr. Manager…Mr. Irawan…clean room, spacious, and modern style.
TjingJune 2025 · Young couple
Very good
IngridMay 2025 · Young couple
Exceptional
JinMay 2025 · Solo traveller
A Great Place to Stay in the centre of Palembang I was very happy with the location of the hotel, it was central yet quiet. I enjoyed the breakfast selection at the hotel as well. Staff were very helpful and attentive. My bed was comfortable and I slept well.
Didn't like: I had some issues with connecting on my device on my last night. It appeared that the password had changed but I had to go down to reception for assistance to find that out.