Casa Dorada Los Cabos Resort & Spa

Location

Didn't like: Customer service, cleanliness Before check in, it was very hard just to talk with front desk. They were already busy. Finally I got to talk with concierge but he was very rude and unfriendly. The facility is huge but only 1 clerk was doing check in operation and it took forever. Facility, very old. It was raining very hard and rain invaded our room. I’m sure they knew some of their rooms get wet when raining but they assigned us to the room on the base floor which was flooded even when they were half empty. Overall, the stay was unsatisfactory.

It was our first time visiting Cabo and it was beautiful, the resort was in a good area It is in a good location and very clean

Didn't like: The staff seem impartial to visitors that look lile locals

The staff was wonderful and assisted me with a smile and an upgrade. The Jr. Suite was comfortable and it had an amazing view of the pool area and lands end. The property is in a great location on the Medano Beach and has the feeling of a small hotel with all the amenities and great restaurants steps away.

Didn't like: I had to leave.

This hotel was Beautiful with everything I could ask for I couldn’t wait to leave this review.. first off and most importantly , the staff and hotel were both lovely.. the staff were such great with communication and helping with anything needed , the hotel was clean, and location was perfect ..

Didn't like: I disliked that the hotel grounds were hot.. the design was open , so air conditioning isn’t used unless you are in your room..

Our new home Casa Dorada exceeded all of our expectations. The location is hard to beat—right on Medano Beach, the best beach in Cabo and one of the only places where you can actually swim in the ocean. It’s also just a short walk to the marina, restaurants, and everything downtown has to offer. From the moment we arrived, the hotel felt like a home away from home. The staff genuinely cared about making our stay special, and that made all the difference. A special thank you to Enrique, the head captain, who went above and beyond throughout our trip. He truly elevated our experience and made it unforgettable. The beach servers also deserve recognition—they worked incredibly hard every day and always did so with a smile. The rooms are spacious and perfect for families. We stayed in a two-bedroom suite for our kids and a one-bedroom suite for the grandparents, and everyone had plenty of space and was very comfortable. If you’re looking for a resort with an unbeatable location, exceptional service, and large family-friendly accommodations, Casa Dorada is an easy 5-star recommendation. We can’t wait to come back.

Great place to stay when in Cabo San Lucas great sized resort all benefits that go with either a large or smaller resort Clean responsive staff close to everything

Fabulous Great location great service great food ! Absolutely stay again!

Honest Review of Casa Dorada My family and I have been staying at Casa Dorada for over five years, and in 2026 alone we’ve stayed in February, April, and now July, booking multiple rooms each visit. We continue choosing Casa Dorada because of its unbeatable location, beautiful views, and the incredible staff who have made us feel like family over the years. This is actually the first negative review I’ve ever written, and I’m only taking the time to write it because I genuinely hope upper management will take notice. We love this resort and want to continue making it our home away from home, but we’ve watched the condition of the property decline while the price of staying here continues to reflect a luxury resort.First, I want to recognize the employees who make Casa Dorada so special. Emilio, Carlos, and Gabino are simply exceptional. Every visit they go above and beyond for our family. They know us by name, welcome us back, and always make us feel valued. As parents, it’s incredibly reassuring knowing they keep an extra eye out for our children around the resort—not because it’s their responsibility, but because they genuinely care. They are one of the biggest reasons we’ve remained loyal guests for so many years. A huge thank you as well to Jesus at the late bar. Every evening he provided outstanding customer service, remembered our food and drink orders, and always greeted us with a smile.At the beach, Daniel and Jesus also deserve recognition. They constantly checked on us, made sure we never needed anything, and always went above and beyond to accommodate our family. Their service was outstanding from beginning to end. The staff at Casa Dorada deserves every bit of recognition they can get. Unfortunately, the facilities no longer reflect the level of service the employees provide. The biggest concern was the main pool. Every single member of our family ended up with cuts, scrapes, and abrasions on the bottoms of our feet from simply walking in the pool. I’ve attached photos because this wasn’t an isolated incident—it happened to all of us. By the end of our stay, walking had become painful. This isn’t normal wear and tear; it’s a guest safety issue that should be addressed immediately.The hot tub was another major disappointment. It has deteriorated to the point where we didn’t even feel comfortable getting in. The surface is extremely rough and worn, and honestly it needs to be resurfaced or renovated before it can safely be enjoyed again. We also experienced several housekeeping issues throughout our stay. We always leave tips because we truly appreciate the hard work of the housekeeping staff, but unfortunately the room was not being serviced to the standard we would expect from a resort like Casa Dorada. During our stay: Trash bag liners were not replaced. Hand soap and bathroom amenities were not refilled. Toilet paper was not restocked. Sand remained on the floors after housekeeping had cleaned the room. These may seem like small details individually, but together they make a noticeable difference in the guest experience. Basic housekeeping standards should be consistent, especially at a resort that markets itself as a luxury destination. What makes this especially disappointing is that Casa Dorada is not an inexpensive resort. Guests choose to stay here because they expect a premium experience, and they pay premium rates for that experience. As loyal guests who have returned multiple times every year, we’ve noticed the condition of the property declining while the cost of staying continues to increase. The facilities and housekeeping should continue to reflect the quality and price guests are paying.Casa Dorada still has one of the best locations in Cabo and, without question, some of the best employees we’ve ever encountered. The staff deserves five stars. Our hope is simply that upper management invests in the property the same way the staff invests in the guests every single day. These employees deserve facilities that match the exceptional service they provide, and loyal guests deserve the level of quality that originally made Casa Dorada such a special place to return to year after year.We truly hope this review is received as constructive feedback because we would love nothing more than to continue choosing Casa Dorada for many years to come. Right now, it’s the amazing staff keeping us loyal—but the condition of the resort is making that decision much more difficult.

Phenomenal Spectacular service, Angie is the best, very sweet and professional person I really recommend!!

Great hotel, fantastic location and lots of great amenities Location, View, Pool, Rooms and Bedding

Didn't like: The Breakfast buffet is not worth the price and the staff at the buffet is poorly trained and inattentive.