Brookside Lodge - Gatlinburg - On the River
463 East Parkway, Gatlinburg
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About
River View Balconies and Modern Amenities Enjoy the picturesque river view balconies along with modern room amenities like a microwave, refrigerator, and flat screen TVs in every guest room. Family-Friendly Activities and Recreation With 2 outdoor pools, basketball/volleyball courts, a kids playground, and a fitness center, there's something for everyone in the family to enjoy at Brookside Resort. Scenic Location and Nearby Attractions Situated just a short walk from Gatlinburg City Center, and close to the Great Smoky Mountains National Park and Dollywood Theme Park, Brookside offers a convenient and scenic location for your stay. Experience the perfect blend of comfort and adventure at Brookside Resort. Book now to enjoy a relaxing getaway with family and friends!
Amenities
Good to know
Check-in after 4:00 PM · Check-out before 11:00 AM
No pets · Children welcome · Parking: paid
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.In the event of an early departure, the property will charge you the full amount for your stay.A deposit may be required at the property.Location
463 East Parkway, Gatlinburg
Reviews
Review highlights
- Cleanliness5.5/10
- Multiple guests reported dirty rooms and patios, cobwebs, dead insects, bedding not changed, bugs on the floor and general lack of housekeeping; cleanliness is a clear weakness.
- Service8.0/10
- Staff described as very nice by some guests, but housekeeping/service execution is inconsistent (missed cleanings, towels only replaced); front-line service is good but operational housekeeping is uneven.
- Location10.0/10
- Strong positive mentions: riverside setting, close to town, peaceful, scenic brook and easy trolley access — location is a standout feature.
- Room Quality7.0/10
- Mixed reports: some comfortable beds and clean/spacious rooms, but several complaints about sagging/hard mattresses, broken lamps/fixtures, loose toilet seat and unpleasant odors (tobacco/marijuana).
- Amenities9.5/10
- Consistently praised amenities: pool, hot tub, outdoor seating and balcony areas, waterfall pool and relaxing grounds; amenities are a major positive.
- Value for Money8.5/10
- Multiple guests called it good value or best value in Gatlinburg; guests feel the setting and amenities provide strong value despite some issues.
- Food and Beverage8.0/10
- Breakfast is noted as nice/delicious by several guests, though a few mentioned limited beverage options or concerns about breakfast quality.
Summary written by Anywayr from 4,971 guest reviews.
RagleSeptember 2026 · Solo traveller
Very dirty. Location
Didn't like: Very dirty carpet, rotten balcony roof, stain on towels, bug stuck on shower wall, simply not clean at all
KarenSeptember 2026 · Couple
nice balcony over creek
Didn't like: room smelled musty room was not made up/had to walk to front desk to get towels
YelenaSeptember 2026 · Family with children
Location. The river was so beautiful. Very friendly people at reception.
Didn't like: Beds were not comfortable. Rooms need some upgrade.
gaspardoSeptember 2026 · Solo traveller
The rooms had a light cabin feeling with a fireplace and a river right off the back patio . A front door and a back balcony.
Didn't like: Liked it all except hopefully next time I come I hope the hot tub tub is fixed.
WendySeptember 2026 · Couple
Wasn't as a clean and nice of a unit like we stayed in before and why would you charge someone to park if they paid Close to everything
Didn't like: Staff charged us to park when we paid to stay there
LezlieSeptember 2026 · Couple
Breakfast was great. The location was awesome.
StieberSeptember 2026 · Solo traveller
Location was beautiful, bears almost every day. The rooms were very nice aside from a slightly saggy mattress but that didn't affect much of anything. Will stay again.
Didn't like: Just the slightly saggy mattress!
DockerySeptember 2026 · Couple
Great resort for my girlfriend and I for a romantic get away. Room was cozy and comfortable. Great get away.
AmySeptember 2026 · Couple
We had a great time! The room with the vaulted ceiling was beautiful. I love that there’s a trolley pickup in front of the hotel.
Lepanda7September 2026 · Solo traveller
Great place to stay except for the bed I like it that we were near the river
Didn't like: I did not like the bed the bed needs to go it needs a new bed I think every room is probably like this it was very hard made you have body pains