Mint House Denver - Downtown Union Station

Good location and spacious place. It was clean and had everything we needed.

Didn't like: There was an issue with the reserved parking. Although parking was confirmed the parking was full by the time we arrived. The amount is being refunded but it's not easy to find affordable parking close by.

It was excellent even we had our issues. It’s close to the union station and other spots of Denver.

Didn't like: The parking permit is a bit of hassle. You need to go to your room to get it. And there’s no clear instruction about that. I wish they should’ve included that to the instruction ahead. We tried to get to the parking for an hour coz we had a big car and the parking permit cannot be sensed by the sensor to open the garage. Everything is coded so you feel a bit safe.

Love this place! Will def stay here again! Thank you so much I love everything about this place! Although I thought I was getting the rooms that had a balcany! But it was still excellent stay!

Didn't like: Everything was good no issues

Parking Issues and Poor Guest Experience I am writing to express my frustration with my recent stay. When we arrived, the parking website would not work. I went inside for help, and the person at the front directed me to a poster and told me I had to call or text for information. They were unable to add parking to my room, even though I explained I was having issues paying online. I ultimately had to download a different internet browser just to make the parking system work. I was also not told that I needed to go to another floor to pick up a parking pass. Because of this, when we left and returned, we were unable to get back into the garage and had to call customer service again. The customer service representatives were difficult to understand, which made the situation even more frustrating. In addition to the parking problems, the room did not have a blow dryer, so I had to go out with wet hair. I also received an overwhelming number of emails with different access codes, making it very irritating to locate the correct one whenever I needed it. This property does not operate like a hotel. There is no accessible front desk where guests can easily get help when problems arise. Due to these issues, I will not be staying here again.

Great Location Plus Amenities Great location - perfect downtown area with easy access to the stadiums, restaurants, and public transportation. Take the train from the airport and save enough to have a nice dinner. Also, this is a full apartment so plenty of space, full kitchen and the building has a great rooftop area. Plus a nice workout facility.

Great place for a group of guys to stay while on a hockey trip. Location downtown

Didn't like: Access was confusing

Wouldn’t Book Upon my arrival, the staff was very unhelpful and not knowledgeable. I reserved the suite for my bridal party to get ready and we asked for more towels and were on hold for 20min before women could help us. I had a group try to access the elevator, using the code we were given and they were unable to get on the elevator, we had to come down and get them but only one elevator was working, so it took forever for them to get back. Upon leaving, I waited for 35minutes trying to get my car because we were told we parked in the wrong garage. When we stated the pass that was given to opened the garage and the fob allowed us to access the garage we just couldn’t get my car out, we were told we parked in the wrong place and there was nothing that could be done. It wasn’t until I said I was getting married and was already late that the front desk staff helped us get my car. The entire experience was awful and I would not recommend until better staff were employed and trained on how to help guests

Instructions for entry missing information Getting in is very confusing. The actual place is nice but you are only given a code for the room and outside door. The elevator also requires a code and we had to reach out to customer service to get that after trying the codes we were given and getting stuck in the elevator.

Didn't like: We didn't see they 2 keys fobs that we were supposed to have so going up the elevator was difficult everytime

Well worth the money! What a great apartment, right in the heart of the city. Great spot outside to stop your car and move your suitcases into the lobby for storing until check out. We decided to park elsewhere, just down the street as we didn’t need the car whilst we were staying there. Check in was super easy and codes were sent ready for us when we arrived. The apartment itself, wow. We had a Mountain View double apartment and it was spot on. Everything you need including a gigantic walk through closet, huge bathroom, well equipped kitchen and comfortable lounge with a balcony overlooking the mountains and views of the stadium and city. Rooftop was a great addition. Even the coffee and dog treats in the lobby!

Didn't like: Not applicable