Holiday Inn Express Denver Downtown by IHG

One thing after another...... The size of the 2bed/2 bath suite was incredibly big. The hot chocolate packets were also really good

Didn't like: I had to wait and hour an a half to check into the suite. (unacceptable) because they stated it was still dirty. Only to get into the the room for it to be dirty. When we arrived back from our event we attended, the bathtub shower was broken, so a maintenance man had to come up and fix that. Finally get in the bed for that too to be uncomfortable. But I really trying to see the beauty in it all. However, I will NERVER stay here again.

The beds were comfortable and the young lady at the desk was very nice and helpful. Convenient to union station. The breakfast buffet had great choices and was hot.

Didn't like: There was a sticky bathroom floor, limited hot water, no cups in the room, the only ice machine was on the 18th floor and the reusable bottle filler did not work.

Nothing

Do not waste your money! Holiday Inn Express Downtown Denver. Since being downtown there was an insane amount of police, ambulance and traffic noise. The room was very small, the bathroom need to ave the door open for every shower or it would be so hot and humid. Our room was extremely warm and when we informed the front desk, they placed a window fan on our table as a fix. The price is over 200.00 a night plus a daily charge for damages fee. This is poor management for the price they offer. Plus your vehicle needs to be parked for you for the fee of 51.00 dollars a day. This is ridiculous! July30,26-August 1. So disappointed!

2 ROOMS, 2 FAILURES - Room 766 No AC + Room 1266 No Power - July 2026 Stay: July 17-22, 2026 - Guest Fernando Trueba - Rooms 766 and 1266 - Booking via eDreams. Booked at Holiday Inn Express Denver Downtown, 1715 Tremont Place, Denver, CO 80202. Room 766: AC completely not working, room at 33°C / 91°F at night, impossible to sleep. Only solution offered were 2 loud floor fans blowing hot air. Video proof available. After complaint, staff kindly moved me to Room 1266 with AC. Thank you for that. However, Room 1266 now has NO electricity / light during early morning hours. Two major failures in two different rooms during same stay. Reported both times at front desk. Basic services should work. Waiting for written incident report and compensation for affected nights. Location is great and staff is polite, but maintenance needs urgent improvement. I have photos and 3 videos of both issues

It was a place to sleep for one night! Location

Didn't like: No AC and not well maintained

The employees were good, the facility was clean, location was great

Didn't like: We couldnt check in due to the hotel system being down. There was no microwave or fridge so we had to throw out our food and drinks. But the biggest thing was it was soooo hot in the room. Our room was 79 degrees the whole stay. The staff didnt seem to be concerned that it was hot. To make it worse, the windows didnt open and the rooms were small making the space feel so stuffy and claustrophobic.

Great staff but most underwhelming hotel keep up. It was very close to the 16th street mall and right in downtown Denver

Didn't like: It was so meh… I’ve never had issues with Holiday Inn until now. It’s generally very clean and well kept but this one was very shoved together and there were so many problems. There isn’t A/C, it’s on central air which means it was hot and muggy, they gave us a box fan if it was too hot. In our first room the shower only ran only cold, the tub didn’t drain and the toilet wouldn’t flush, they moved us to a new room which was slightly better but the water went from zero to scalding hot in a few seconds and was very hard to cool down once it was that hot. The paint in both rooms was peeling off the walls and it just was not the cleanly you would expect. We didn’t have a fridge or microwave in the first room, the second room there wasn’t a dresser and the night stand drawers were hanging half off. The beds in both rooms were very hard and not comfortable. There is only valet parking in the building so you can not self park unless you find parking elsewhere. Not a problem if includes included in your room stay like ours was but lots of people had issues with it. 2 other people during our stay had to be moved rooms due to issues in there’s as well. They do have water dispensers with fresh cold water which was nice but the ice maker was always out of ice. The best part of our stay was how amazing and friendly the staff was. They were very accommodating and quick to get on problems but there were so many problems they wouldn’t have had to deal with if the hotel was kept up to standard by the owners.

It was not a good experience. The location

Didn't like: I was put in one room the AC didn’t work so my first night was hot. Second day I got moved to another room and the AC in that room didn’t work either so all 3 nights I stayed I slept hot and all they did was give me fan. Horrible experience won’t do that ever again

Basic Amenities Are Not Serviced I would strongly discourage anyone from staying at the Holiday Inn Express Denver Downtown. This property failed on several basic hospitality standards, and the overall experience was incredibly disappointing. The rooms are dated and substandard, the service is indifferent at best, and management appears completely unconcerned about addressing guest issues. The first major problem was the hot water. Each morning, it took approximately 10 to 15 minutes of running the shower before hot water finally arrived. When I brought this to the attention of the staff, the explanation I received was simply, “It’s an old building.” That was the entirety of the response. Hot water is not a luxury amenity—it’s a basic expectation for any hotel guest. The fact that this issue is apparently known and accepted by management speaks volumes about their commitment to guest comfort. The second—and even more frustrating—issue was the air conditioning. Guests should be aware that the thermostat in the room is essentially useless because the building centrally controls the temperature. During our summer stay, the room remained uncomfortably warm throughout the night, making it difficult to sleep. We contacted the front desk and were told an engineer would be sent to adjust the system. No one ever showed up, and the problem was never resolved. We spent the night tossing and turning in a hot room after a long day of travel. What made the experience especially frustrating was not just the problems themselves, but the complete lack of urgency or concern shown by the staff. There was no effort to offer a solution, no follow-up, and no indication that guest comfort was a priority. For the price charged, this hotel delivers an experience far below what travelers should reasonably expect. Between waiting 15 minutes for hot water, sleeping in a room that felt stuffy and overheated, and receiving little more than excuses from the staff, this stay felt like a complete waste of money. There are far too many hotel options in downtown Denver to settle for this one. I will never stay here again and would recommend that prospective guests look elsewhere.