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Hyatt Place Chicago/Downtown - The Loop

8.6/10Excellent · 4,684 reviews

28 North Franklin Street, Chicago

Hyatt Place Chicago/Downtown - The Loop, photo 1
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About

Central Location Situated in the heart of the city, Hyatt Place Chicago/Downtown – The Loop is just a stone's throw away from key social and cultural attractions, making it the perfect base for your city adventures. Modern Amenities Enjoy the convenience of a restaurant, fitness centre, and complimentary WiFi access during your stay. Each well-appointed room features a flat-screen TV, cozy sofa, and essential amenities for a comfortable experience. Exceptional Services With a 24-hour front desk, shared lounge, and business center, our hotel ensures that your needs are met promptly and efficiently. Take advantage of additional perks like bicycle rental and baggage storage for a seamless stay. Ready to immerse yourself in the vibrant city of Chicago? Book your stay at Hyatt Place Chicago/Downtown – The Loop now!

Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
Heating
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Cycling
Safety deposit box
Bar
Fax/photocopying
Facilities for disabled guests
Meeting/banquet facilities
Car hire
Non-smoking throughout
Private check-in/check-out
Daily housekeeping
Designated smoking area
Accessible parking
Shared lounge/TV area
Parking garage
Minimarket on site
Special diet menus - on request
Grocery deliveries
Wheelchair accessible
Allergy-free room
Kid meals
Snack bar
Electric vehicle charging station
Vending machine - drinks
Indoor pool
Toilet with grab rails
Vending machine - snacks
Kid-friendly buffet
Lower bathroom sink
Higher level toilet
Emergency cord in bathroom
Wine/champagne
Coffee Shop on site
Fruits
Visual aids: Braille
Auditory guidance
Cashless payment available
Contactless check-in/check-out
Key access
24-hour security
Key card access
Mobile app for room service
Pub crawls

Good to know

Check-in after 3:00 PM · Check-out before 12:00 PM

No pets · Children welcome · Parking: paid

Hyatt Place

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.A deposit may be required at the property.

Location

Map showing Hyatt Place Chicago/Downtown - The Loop

28 North Franklin Street, Chicago

Reviews

8.6/10Excellent4,684 reviews

Review highlights

Great locationFriendly staffClean accommodationsPoor internet serviceLimited parking optionsBreakfast quality could be improved
Cleanliness8.5/10
Clean but some guests mentioned issues with bed comfort and linens.
Service9.5/10
Staff were described as kind and helpful; multiple positive mentions about service.
Location9.5/10
Great location close to events and attractions, frequently noted in reviews.
Room Quality8.4/10
Room quality was acceptable; some complaints about noise and bedding comfort.
Amenities8.0/10
Disappointment regarding pool hours and limited breakfast options.
Value for Money8.4/10
Some guests felt that certain amenities were not worth the price.
Food and Beverage7.5/10
Breakfast options described as standard and not notably good.

Summary written by Anywayr from 4,684 guest reviews.

NatashaSeptember 2026 · Extended group

10.0/10

I was wonderful Clean and friendly

JaplessaSeptember 2026 · Solo traveller

10.0/10

Excellent

Didn't like: Love it! I have no bad review

MohammadSeptember 2026 · Couple

10.0/10

Good stay good location. Tad bit expensive Location and the rooms are nice

Didn't like: The cost :)

DarelinSeptember 2026 · Family with children

10.0/10

Nice Nice place

Didn't like: Cleaning and good costume service

DralleSeptember 2026 · Family with children

9.0/10

The rooms were nice and clean. I thought the breakfast was wonderful. There was a lot to pick from and the food was good. It was easy to check in and out. The staff was friendly and helpful. The hotel was located close to our event.

Didn't like: I have no complaints.

RosaSeptember 2026 · Extended group

5.0/10

No comments Terrible breakfast and why you advertise free parking and free breakfast all lies. Never again i would stay at this facility.

Didn't like: Breakfast and parking.

ANTONETTESeptember 2026 · Couple

8.0/10

Loved the staff and the big queen beds! It was ok… just didnt like being in such a busy part of the city… I made a mistake thinking I was close to the Lake. Booking.com gave me incorrect information on location.

Didn't like: Too much noise - too busy for me.

MelanieSeptember 2026 · Couple

1.0/10

They gave me the wrong room They gave me the wrong room

Didn't like: They gave me the wrong room

GemmaAugust 2026 · Couple

6.0/10

It was nice, but I would not pay extra for a city view if it’s not going to be given The employee at the front desk was very nice and welcoming

Didn't like: I paid extra for a city view room, and I was literally staring at the wall of another building. I did not see the city and I paid extra for that.

RachaelAugust 2026 · Family with children

1.0/10

Highly disappointed with hidden fees , being over charged, pack n play “crib” was broken. Completely unsafe for a 10 mon Tried to cancel my room 25 hours in advance and the hotel denied it.

Didn't like: Said there was free breakfast and was charged $62.00 for a breakfast that was disgusting. We filled out plates at the buffet and left the table with the same amount of food on our plates because it was not good.