Krystal Grand Los Cabos - All Inclusive

I like the kindness of some of the staff members as well as the coffee bar in the lobby.

Didn't like: The pool, the water was so dirty and thick, there was cockroaches in the man restaurant, the rooms are decent!

Loved everything! We celebrated our 10th wedding anniversary here and it was beyond wonderful. Breakfast lunch dinner all so yummy ! Cocktails all day long. No complaints coming from us. Very relaxing and family friendly. Will be returning with our little ones for a family vacation.

Yuck Nothing

Didn't like: The property is in a pretty bad state of disrepair. When we went, the power was out there were people trapped in the elevators. There was barely any staff. We were unable to get drinks or food. The power had been going out repeatedly for several days according to staff and other guests. They were serving beer with bits of ice to cool it down. All of the restaurants were closed except for one little counter next to a dumpster where you could line up to order food. It was around four or 5 PM when we arrived with starving children after a long day of flying. The staff that we did find were working incredibly hard, but it was not the vacation experience we were hoping for. We ended up moving to another hotel and we’re not able to get a refund.

The staff was nice but you can clearly see they are overworked. This facility needs help. I really wanted to enjoy my stay at Krystal Grand, but unfortunately, the only thing I truly liked was the staff. Almost every employee we encountered was kind, friendly, and genuinely tried to help. They remained professional and courteous despite what appeared to be an overwhelming workload. That said, it was obvious the resort is severely understaffed. The employees looked exhausted and overworked—almost like zombies—yet they continued doing their best. Management really needs to invest in more staff and better support for the people who are keeping the resort running. They deserve much better. The staff was the highlight of our stay, but the resort itself did not meet our expectations. I sincerely hope management takes care of its employees because they are the resort’s greatest asset.

Didn't like: What I didn’t like about this stay is honestly hard to summarize because there were so many issues—I could truly write a book. This was, without a doubt, the worst resort I’ve ever stayed at. The facilities are outdated, and the overall condition of the property is disappointing. Our room didn’t have working air conditioning, and we were given the runaround and moved three separate times without any real apology or acknowledgment of the inconvenience. The food was inedible, and the drinks were watered down and poorly made. Basic amenities didn’t function properly—the phones didn’t work, the ice machines were broken, and many of the restaurants were closed or not open consistently. Even when they were open, the food quality made it not worth it. The beach itself is beautiful, but the water is too rough to safely swim in. You will need to ask for towels and wash cloths. They are almost like a commodity. This was the first vacation where my kids repeatedly asked if we could just go home. Cabo itself is stunning, but I would strongly recommend staying somewhere else and venturing out for good food. Also you will need to reach out to the concierge for everything but have no doubt. They are NEVER around. However again the workers are short staffed.

Staff are great, but property needs major maintenance overhaul and upgrade in food and entertainment Great position, beautiful view from Altitude Tower. Staff was lovely and the room was clean.

Didn't like: Food was terrible, buffet room was in disrepair, pools were cloudy, and rooms were half decorated and smelled of humidity and must/mold. One of our rooms was so bad that multiple members of our party got a headache within minutes. Ultimately we had to change rooms to get through the night and we left first thing the next day.

Excellent stay for much needed relaxation Location was great. Facilities was maintained well.

Didn't like: Adult pool needed to be cleaned.

To reiterate, this is our forth or fifth time staying at the resort. Breakfast was great. Lots to pick from and seemed fresh. The omelet cook is great.

Didn't like: Nothing needs to change. We stay here every year. We race the norra and finish in San Jose so it's very convenient. The parking is important for us. We had three race teams staying there and we all fit.

Great experience Before booking this hotel, I read several negative reviews mentioning supposedly poor food, drinks, and other issues. I was very close to not making the reservation, but I decided to take the risk and what a pleasant surprise it turned out to be. This is truly one of the best all-inclusive hotels I have stayed at. In terms of price and quality, it offers more than fair value. The food has great flavor, especially at the Japanese restaurant, which delivered an unforgettable dining experience. The drinks are decent; they serve their purpose well by keeping you refreshed and in the mood to enjoy the atmosphere. The service from the staff is excellent, even better than what I have experienced at several so-called “luxury” hotels in Cabo San Lucas. The beautiful detail of watching a movie right on the beach on a giant screen was an amazing plus. Honestly, if you want to pay for a good, decent service without feeling like you overpaid, stay at this hotel. You are going to love it.

Don't stay here Food was the only thing I enjoyed here.

Didn't like: The fact that my room wasn't ready on time.The pool wasn't clean.

Terrific will be back! Love the hotel, the food was good service was good Diana and Roberto and Louise. We’re all good. Helped us with everything we needed and made our trip completely worthwhile.

Didn't like: The phone did not work in our room and should’ve been replaced. There was a light on the balcony that was controlled by the hotel and did not go off until 11 PM, would’ve liked to go off by nine or so. Would prefer to have control over the light on the balcony. Everything else was fabulous.