President Hotel

Thanks mf’er 😂😂😂nah thanks for everything 💪🏾 Staff was cool folk only reacted with two people, bartender and check inn OG… clean rooms and my deposit was returned asap means a lot 10 stars 🤺💪🏾

Didn't like: Clean

Great location & lovely staff. Very reasonably priced & pool area was lovely! Great location in South Beach. Breakfast was great and always well stocked! Pool area was nice & clean and towels provided daily for the pool. Overall a great hotel for a great price!! Would stay again!

Didn't like: Id say the only negative was the corridors could maybe be updated or the bathroom sink / vanity unit.

Unclean hotel

Didn't like: As soon as we entered the room and went to sleep, we felt that the sheets had not been changed, and there were stains on all the pillows. We went to the hotel reception and told them, and honestly, the guy didn't seem surprised at all—as if it wasn't the first time this had happened to them. He said it was already late and there were no cleaners, so he would bring me clean pillowcases and they would come clean the room in the morning. We had already unpacked our bags and were so tired that we didn't have the energy to argue or demand a new room. I replaced the pillowcases and discovered that one of the four he brought me was also dirty. The next day, despite being promised that the room would be cleaned, no one came. When we went down to the reception to tell the guy that we were promised a clean room and it didn't happen, he said he wrote in his report that our room should be cleaned and didn't know why they hadn't come. Just then, a cleaner who was changing trash bags happened to walk past us, so he told her to leave everything and go clean our room. She looked extremely tired, which made us feel uncomfortable that he was pulling her away like that. We said we would wait in the lobby while she cleaned so as not to make her feel uncomfortable with us staring at her while she changed the sheets. While waiting in the lobby, I asked the receptionist how such things happen, and he said they only clean room once every three days! This was not stated anywhere when we made the reservation. If we had known, we would not have booked a room there. In any case, even after they cleaned our room and gave us clean towels, I found hair inside the folds of the towels that was likely left by other people—it was so disgusting! We couldn't dry ourselves with them and had to use beach towels we had picked up from the lobby the day before. Bottom line—it feels like a filthy roadside motel, not a hotel in the center of Miami Beach.

Great location, clean, nice food, highly recommended!

Great location, nice comfortable beds.

Didn't like: Bathroom was super tiny, almost the size of a closet. No microwave or coffee machine.

The staff's treatment, especially Mike at the front desk.

Ok

Worst experience ever in Miami Nothing. Henry at the reception was always friendly and willing to help me.

Didn't like: Extremely upsetting experience, I would not recommend this hotel. During my stay the housekeeping serviced my room while I was out. When I returned, I noticed that my Swatch watch was no longer where I had left it. I was rushing to a lunch reservation and did not have enough time to thoroughly search the room at that moment. The next day, I discovered a significant termite problem in the room. The hotel ultimately arranged to relocate me at the Penguin Hotel. The experience became even worse after I was relocated. The reception I received from the front desk was hostile and extremely uncomfortable. Multiple members of the reception staff appeared to know details about my complaint, which made me seriously question whether our situation had been handled with appropriate discretion and confidentiality.One front desk employee in particular, Madison, was exceptionally rude. During my interactions, I felt that I was being treated as though I were dishonest rather than a guest reporting a serious concern. I also became aware that details of my situation were being discussed among members of the reception team. The way I was treated left me feeling humiliated, unwelcome, and judged. Management's response regarding the missing watch was essentially that they trusted their employees and did not believe an employee would jeopardize their immigration status. I found that response completely inappropriate and dismissive. Trusting employees does not eliminate the responsibility to take a guest's report seriously and properly investigate what happened. Hotels are not defined only by what goes wrong. They are defined by how they respond when something does go wrong. Based on my experience, the handling of this situation showed a serious lack of accountability, empathy, discretion, and professionalism. I would not stay at this property again, and I cannot recommend it to other travelers.

Pool and room

Excellent stay, excellent location, great service. Henry and Michael were very helpful with accommodating our requests I loved the location of the property to beach, many restaurant options within walking distance.

Didn't like: Elevator is small and there is only one but not an issue if you are on 1st or 2nd floor.