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The Royal Sonesta Chicago Downtown
9.4/10 Excellent · 2,584 reviews
71 East Wacker Drive, Chicago
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About
Luxurious Accommodations with Stunning Views Experience the newly renovated Royal Sonesta Chicago Downtown at the Riverwalk, just steps away from the vibrant Magnificent Mile. Enjoy breathtaking views of the city or the Chicago River from your room, equipped with modern amenities like a 48-inch flat-screen TV and a coffee maker. Delicious Dining Options Indulge in Midwestern-inspired dishes at the modern American tavern, Hoyt's, while taking in the scenic views of the Chicago River. Start your day with a delicious breakfast, grab a leisurely lunch, or enjoy a hearty dinner - all without leaving the hotel. Convenient Location and Amenities With a 24-hour fitness centre, on-site dining, and WiFi access, Royal Sonesta Chicago ensures a comfortable stay. Plus, take advantage of the business centre, ballroom, and meeting spaces available for your convenience. Ready to elevate your Chicago experience? Book your stay at Royal Sonesta Chicago Downtown at the Riverwalk today!
Amenities
Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
Bar
Fax/photocopying
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Dry cleaning
Valet parking
Non-smoking throughout
Private parking
Private check-in/check-out
Parking garage
Concierge service
Wheelchair accessible
ATM/cash machine on site
Toilet with grab rails
Visual aids: Braille
Cashless payment available
Key access
24-hour security
Key card access
Good to know
Check-in after 4:00 PM · Check-out before 11:00 AM
No pets · Children welcome · Parking: paid
Sonesta Hotels
When booking more than 3 rooms, different policies and additional supplements may apply and will be communicated by the property.The Pet Fee is a Non-Refundable $100 per stay fee. A maximum of two dogs per room are permitted.Please note that breakfast-inclusive rates are for 2-people maximum and do not include tax and tip.Please note, our garage height measurements are 6‘3“. If your car has cargo storage on top of the hood it cannot exceed 6’3”. Motorcycles are not permitted in the garage. Our valet provider is also unable to provide parking for the following models of cars due to insurance coverage: Dodge Charger, Dodge Challenger, Dodge Durango, Dodge Ram and Jeep SRT. Self-parking is available at 60 E. Lake or 111 E. Wacker.$32 Destination fee per night. Nonrefundable. Authorized at the time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.A deposit may be required at the property.Location
71 East Wacker Drive, Chicago
Reviews
9.4/10Excellent2,584 reviews
Review highlights
Central location and stunning river viewsFriendly, helpful staff (valet, bellmen, front desk often praised)Clean, spacious and comfortable rooms with good bedsEarly check-in and package handling appreciatedParking is complicated/expensive and booking app issuesPerceived poor value in some areas (high restaurant/breakfast prices, price drops after booking)Occasional room issues (shower problems, cold nights, room size mismatch vs. advertised)Missing or unexpected amenities (no minibar, no room service in some cases) and some housekeeping timing complaints
- Cleanliness9.9/10
- Multiple reviews explicitly call the hotel and rooms 'clean' and note tidy rooms and housekeeping (clean rooms, early check-in and packages received without issue).
- Service9.9/10
- Staff repeatedly described as friendly, helpful, and kind (helpful valet, bellmen praised); isolated service problems (parking app confusion, missing vouchers, occasional housekeeping timing) but overall strong service sentiment.
- Location10.0/10
- Overwhelming praise for central location and river views — described as 'very central', 'amazing location', 'perfect for city exploring' and 'room view of the river was stunning'.
- Room Quality9.9/10
- Many guests praise spacious, comfortable rooms and beds, quiet rooms and large bathrooms; isolated negatives include an incorrectly sized corner room for one guest and a non-functional shower in another room.
- Amenities8.5/10
- Valet and parking available but guests reported parking booking complexity and high cost; some expected amenities missing (no minibar, no room service for some) — generally adequate but with gaps noted.
- Value for Money8.5/10
- Mixed sentiment: guests found the location and rooms excellent but several mentioned high prices, breakfast not included and perceived price drops after booking; some felt loyalty perks (vouchers) were not honoured.
- Food and Beverage8.5/10
- Limited mentions: breakfast not included and restaurant prices described as high; promised drink vouchers not always delivered — no strong positive F&B sentiment in reviews.
- Overall Experience10.0/10
- Majority of reviews describe a 'fabulous' experience, intent to return, excellent stays for events and sightseeing — overall sentiment is highly positive despite some isolated issues.
Drawn from guest reviews of this property, not written by a guest.